Second Life (Forest Row)

Last updated: 17 June 2026

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Who we are

Second Life is a registered charity (charity number 1211308) based in Forest Row, East Sussex. We run a charity shop and community resource hub, and this policy explains how we collect and use personal information when you visit our website, contact us, or sign up to our newsletter.

Address: 14-16 Hartfield Road, Forest Row
Email: admin@frowresource.co.uk

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What information we collect

We only collect what we need to run the site and respond to you. We do not collect payment details, account passwords, or sensitive personal information through this website.

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If you contact us

If you get in touch through our contact form or by emailing us directly, we collect your name, email address, and the contents of your message. We use this only to reply to you and deal with your enquiry.

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If you sign up to our newsletter

If you sign up to our newsletter, we collect your email address (and your name, if you provide it) so we can send you updates about Second Life. We use Wix's built-in subscribe form to manage this. You can unsubscribe at any time using the link in any newsletter email, or by emailing us directly.

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Website usage

Our website is hosted on Wix, which may collect some technical information automatically (such as browser type and general usage data) to keep the site running securely. Cookies used on the site are managed through our cookie consent banner, where you can review and change your preferences at any time.

How we use your information

We use your information only for the purposes it was collected, namely:

• Responding to enquiries you send us

• Sending newsletter updates to people who have signed up

• Keeping our website secure and working properly

We do not sell your information, and we do not use it for advertising or pass it to third parties for marketing purposes.

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Our legal basis for processing

We rely on the following legal bases under UK GDPR:

• Consent, for newsletter sign-ups (you can withdraw this at any time)

• Legitimate interests, for responding to enquiries you send us

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How long we keep your information

We keep enquiry messages for as long as needed to deal with your query, and newsletter details for as long as you remain subscribed. If you unsubscribe or ask us to delete your details, we will do so within a reasonable time.

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Sharing your information

We do not share your personal information with third parties, other than the service providers who help us run the website and newsletter (currently Wix). These providers only process information on our instructions.

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Your rights

Under UK data protection law, you have the right to:

• Ask what information we hold about you

• Ask us to correct or delete it

• Withdraw consent (for example, by unsubscribing from our newsletter)

• Complain to the Information Commissioner's Office (ICO) if you think we have handled your information incorrectly

To exercise any of these rights, please contact us at admin@frowresource.co.uk.

Contact us

If you have any questions about this policy or how we handle your information, please get in touch:

Second Life
14-16 Hartfield Road, Forest Row
admin@frowresource.co.uk